Privacy Policy

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Effective Date:03/11/2024

MINILIFE Australia (the "Company," "we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.minilife.com.au or purchasing products from us, you agree to the collection, use, and disclosure of your personal information as outlined in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us directly, such as when you make a purchase, create an account, or contact us. This may include:

   - Name

   - Email address

   - Phone number

   - Shipping and billing address

   - Payment information (collected securely via third-party payment processors)

1.2 Automatically Collected Information

When you interact with our website, we may automatically collect technical data, including:

   - IP address

   - Browser type and version

   - Device information

   - Pages visited and time spent on the site

   - Cookies and similar tracking technologies (please refer to our [Cookies Policy](link))

1.3 Sensitive Information

We do not collect sensitive information (e.g., health, racial or ethnic origin) unless you voluntarily provide it, and only with your consent, in compliance with Australian law.

2. How We Use Your Information

We may use your personal information for purposes including, but not limited to:

- Processing and fulfilling orders

- Communicating with you about orders, products, services, and promotions

- Providing customer support and managing your account

- Improving our website, products, and services

- Conducting analytics and research to enhance user experience

- Sending marketing communications, if you have opted in (you may unsubscribe at any time)

3. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information in the following situations:

- Service Providers: We may engage third-party service providers to assist with business operations (e.g., payment processing, shipping, email marketing). These providers are bound by confidentiality obligations and use the data solely to perform services on our behalf.

- Legal Obligations: We may disclose your information if required to do so by law, or if such action is necessary to comply with legal obligations or respond to legal processes.

- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new ownership entity.

4. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Our security measures include encryption, access controls, and secure hosting environments. However, please note that no method of data transmission or storage is completely secure. You are responsible for maintaining the confidentiality of any passwords associated with your account.

5. Accessing and Correcting Your Information

Under the Australian Privacy Act, you have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please contact us at [Contact Email]. We will respond within a reasonable timeframe and, where permitted by law, may charge a nominal fee for accessing your information.

6. Direct Marketing and Your Choices

6.1 Direct Marketing: With your consent, we may send you promotional materials about our products, services, and offers.  

6.2 Opting Out: You may unsubscribe from our marketing communications at any time by following the “unsubscribe” link in emails or contacting us directly.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may choose to disable cookies via your browser settings, though this may affect your ability to use certain features of the website. For more details, please review our [Cookies Policy](link).

8. Overseas Disclosure

Some of our service providers may be located outside Australia, and as a result, your information may be stored or processed overseas. When transferring information overseas, we take steps to ensure it is protected as required by Australian law.

9. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes via our website or email. Your continued use of our website or services after the effective date of the updated policy constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email:info@minilife.com.au

Phone: 0402879304

Address: Townsville, QLD, Australia

We will respond to your inquiry and attempt to resolve any complaints promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

By using our website, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.